Privacy Policy

Privacy Policy

Last updated: June 7, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

If you choose to use our Service, then you agree to the collection and use of information about this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Pickup To Drop unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • User Photograph
  • Usage Data
  • FCM token are required for createing push notifications from app
  • SMS Integration For Emergency SOS
  • Uploading users Image information to to verify user identity

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

  • Information regarding your location
  • Pictures and other information from your Device’s camera and photo library

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

When using Emergency SOS to call emergency services, the call may include your location, regardless of whether you enable Location Services, to allow the dispatcher to assist you.

When the call ends, you can choose to message your emergency contacts with your location and a notification that you have called emergency services.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cancellation Policy

Refund Policy

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2022-05-05

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

At Pickup To Drop, we are committed to protecting the privacy and personal information of our delivery personnel. We understand the importance of data privacy and want to be transparent about the data we collect and how we use it. This privacy policy outlines our practices for collecting, storing, and processing personal data from delivery personnel.

Data Collection

We collect the following types of personal data from our delivery personnel:

1. Email Address
2. First Name and Last Name
3. Phone Number
4. User Photograph
5. Usage Data

Purpose of Data Collection:

We collect personal data from our delivery personnel for the following purposes:
  1. Verifying Identity: Collecting personal data such as names, addresses, and identification documents allows you to verify the identity of the delivery personnel. This ensures that the right individuals are assigned to delivery tasks and helps maintain a secure and trustworthy system.
  2. Managing Delivery Assignments: Personal data can be used to manage and assign delivery tasks effectively. This may include tracking delivery personnel availability, assigning orders based on location and capacity, and optimizing delivery routes.
  3. Communication with Delivery Personnel: Collecting contact details such as phone numbers or email addresses enables efficient communication between your organization and the delivery personnel. This facilitates updates, instructions, and coordination related to delivery tasks, ensuring smooth operations.
  4. Payment and Compensation: Personal data, including banking or payment information, may be collected to process payments and compensate delivery personnel for their services. This data is typically handled securely and in compliance with applicable financial regulations.
  5. Compliance with Legal and Regulatory Requirements: Personal data may be collected to meet legal and regulatory obligations, such as tax reporting, labor laws, or safety regulations.
This ensures compliance with applicable laws and maintains a transparent and accountable delivery system.

Data Usage and Sharing:

We use the collected personal data solely for the purposes specified in this privacy policy.

Data Security:

We implement industry-standard security measures to protect the personal data collected from delivery personnel against unauthorized access, loss, or alteration.
We regularly review and update our security practices to ensure the ongoing protection of personal data.

Data Retention:

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory obligations.
Once the personal data is no longer required, we securely dispose of or anonymize it.

Individual Rights:

Delivery personnel have the following rights regarding their personal data:
The right to access and obtain a copy of their personal data.
The right to request correction or rectification of inaccurate or incomplete data.
The right to request the erasure of their personal data under certain circumstances.
The right to object to the processing of their personal data in specific situations.
The right to request the restriction of processing of their personal data.
The right to lodge a complaint with the relevant data protection authority.

Updates to Privacy Policy:

We may update this privacy policy from time to time to reflect changes in our data practices. Any updates will be communicated to delivery personnel and will be effective immediately upon posting the revised policy.

Contact Information:

If you have any questions or concerns about our privacy policy or data practices, please contact us at . 
Remember, this is a sample privacy policy statement, and it’s crucial to review it with legal professionals to ensure compliance with applicable laws and regulations in your jurisdiction.

Images Data We Collect for Driver Application:

We collect and process certain personal information necessary to provide our services, specifically related to driver documents. The types of data we collect may include, but are not limited to:
  1. Driver’s License Image: We collect an image of your driver’s license, which may contain personal information such as your name, address, date of birth, license number, and other relevant details necessary to verify your identity.
  2. Vehicle Registration Document Image: We may collect an image of your vehicle registration document, which may include the vehicle identification number (VIN), license plate number, and other relevant vehicle details.
  3. Insurance Document Image: If applicable, we may collect an image of your insurance document, which may include the policy number, coverage details, and insurer information.
  4. Additional Document Images: We may collect images of any additional documentation required by local regulations or for the purpose of our services.
How We Use Your Information
We use the collected driver document data for the following purposes:
  1. Identity Verification: We utilize the information you provide to verify your identity and ensure compliance with legal and regulatory requirements. Additionally, we may use an admin panel domain point on to verify the accuracy of the provided information.
  2. Service Provision: We use the collected data to facilitate the provision of our services, such as processing applications, managing accounts, and delivering relevant notifications.
  3. Compliance and Safety: We may use the information for compliance with applicable laws, regulations, and legal processes. Furthermore, this data helps us maintain a safe environment for our users and protect against fraudulent activities.

    SMART Merchant services limited
    31-B, Jadav Chambers, B/h Sales India, Ground Floor Ashram Road, Ahmedabad Gujarat, India – 380009
    Ph. No – (079) 460-08961
    Cell No – (+91) 834-700-7732

    2022 © Copyright PickupToDrop

    In Collaboration With Smart Money EPS Inc. USA