cancellation policy
As a general rule Buyer shall not be entitled to cancel the Order once placed. The buyer may cancel the Order within one minute of placing it. If Buyer cancels his/her Order after one minute of placing it, Pickup to drop shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Pickup to drop, with a right to either not to refund the Order value in case Buyer’s Order is prepaid.
As a general rule, the Buyer shall not be entitled to cancel his/her Order once placed. If the Buyer cancels his/her Order, Pickup to drop shall have a right to collect the Buyer 100% of the Order amount as the cancellation fee, with a right to either not to refund the order value.
Cancellation of a Pick-up and Drop order after the delivery partner has reached the location but has not picked up the items may invite a cancellation fee in the range of Rs. 20 to Rs. 35. Cancellation of a Pick-up and Drop order after the delivery executive has picked up the delivery items will result in a cancellation fee being charged equivalent to the entire service fee.
As a general rule, the Buyer shall not be entitled to cancel his/her Order once placed. If the Buyer cancels his/her Order, Pickup to drop shall have a right to collect the Buyer 100% of the Order amount as the cancellation fee, with a right to either not to refund the order value.
Cancellation of a Pick-up and Drop order after the delivery partner has reached the location but has not picked up the items may invite a cancellation fee in the range of Rs. 20 to Rs. 35. Cancellation of a Pick-up and Drop order after the delivery executive has picked up the delivery items will result in a cancellation fee being charged equivalent to the entire service fee.
Refund Policy
After confirmation of the investigation team and their positive feedback, the refund will be credited either on Customer Pickup to drop balance in the form of a credit note or directly to the Customer bank account within 7 working days, whichever mode is preferred by the Customer.
Shipping Policy
100% of orders are shipped maximum within one business day. There is an emergency delivery option, in which your stuff will be delivered to you within 45 minutes. It may vary due to distance/traffic or natural circumstances How do I check the status of my order? You will receive a notification on every update. Deliveries will be assigned to our delivery partners. The delivery time varies from place to place, it takes around 5 to 10 hours to be delivered.
GET IN TOUCH
SMART Merchant services limited
31-B, Jadav Chambers,
B/h Sales India, Ground Floor
Ashram Road, Ahmedabad
Gujarat, India – 380009
Ph. No – (079) 460-08961
Cell No – (+91) 834-700-7732
Cell No – (+91) 834-700-7732
Email: info@pickuptodrop.com
