As a general rule, the Buyer shall not be entitled to cancel his/her Order once placed. If the Buyer cancels his/her Order, Pickup to drop shall have a right to collect the Buyer 100% of the Order amount as the cancellation fee, with a right to either not to refund the order value.
Cancellation of a Pick-up and Drop order after the delivery partner has reached the location but has not picked up the items may invite a cancellation fee in the range of Rs. 20 to Rs. 35. Cancellation of a Pick-up and Drop order after the delivery executive has picked up the delivery items will result in a cancellation fee being charged equivalent to the entire service fee.
After confirmation of the investigation team and their positive feedback, the refund will be credited either on Customer Pickup to drop balance in the form of a credit note or directly to the Customer bank account within 7 working days, whichever mode is preferred by the Customer.
100% of orders are shipped maximum within one business day. There is an emergency delivery option, in which your stuff will be delivered to you within 45 minutes. It may vary due to distance/traffic or natural circumstances How do I check the status of my order? You will receive a notification on every update. Deliveries will be assigned to our delivery partners. The delivery time varies from place to place, it takes around 5 to 10 hours to be delivered.